Customer Experience Specialist | PhonePe
PhonePe is seeking specialists for the in-house Customer Experience team in Bengaluru. The role involves problem-solving for customer queries, improving customer experiences, and contributing to support system optimization. The ideal candidate should have strong communication skills, a customer-first attitude, and be adept at multitasking. Experience in a customer-facing role is preferred.
Customer Experience Specialist, Stock Broking
| Company Name | PhonePe |
|---|---|
| Job Role | Customer Experience Specialist, Stock Broking |
| Qualification | Graduation (10+2+3) is Mandatory |
| Experience | 0 - 2 years of work experience in a customer-facing role |
| Batch | Open to all graduates |
| Location | Bengaluru |
| CTC/Salary | Not specified |
Eligibility and Requirements
- Graduation (10+2+3) is mandatory
- 0 - 2 years of experience in a customer-facing role
- Excellent written and verbal communication skills
- Ability to handle PhonePe account and transaction-related queries
- Proficiency in switching between phone and data channels
- Multilingual skills (South Indian languages preferred)
- Strong customer orientation with adaptability to different scenarios
- Ability to meet hourly and daily productivity goals
- Team player with flexibility and openness to feedback
- Strong problem-solving and process improvement skills
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