Junior Analyst - Customer Success Partner
Join Razorpay as a Junior Analyst in Bangalore, contributing to customer success and ensuring positive customer experiences. Work with a leading fintech company driving innovation in payments and banking solutions across India.
Company: Razorpay
Location: Bangalore
Role Overview:
The Junior Analyst - Customer Success Partner will work closely with customers to resolve queries, ensure satisfaction, and provide impactful solutions. This role offers growth opportunities within Razorpay's customer success ecosystem.
Responsibilities:
- Resolve merchant tickets via Freshdesk and calls.
- Deliver quick and accurate responses to merchant queries.
- Collaborate with stakeholders and deliver impactful results.
Qualifications:
- Bachelor’s Degree (minimum).
- 1-2 years of relevant experience.
- Strong communication, multitasking, and problem-solving skills.
- Willingness to work in rotational shifts (9 AM to 9 PM).
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